Privacy Policy padu365 –
Player Personal Data Protection

When you register and use the padu365 platform, we collect several types of information to ensure your account functions correctly, transactions are processed securely, and your experience on the platform remains smooth and enjoyable.

Information you provide directly:

• Full name and registered username.
• Email address and mobile phone number.
• Date of birth for age and eligibility verification.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity verification documents such as a national ID or passport during the KYC process.
• Residential address for verification and compliance purposes.

Information collected automatically:

• IP address and geographic location (country/city level).
• Device type, operating system, and browser used.
• Usage data including pages visited, session duration, and in-platform actions.
• Technical information related to app performance and error reports.
• Cookie data and similar tracking technologies (see Section 5).

The information collected is used solely to allow padu365 to operate safely, efficiently, and in line with the platform's responsibilities. The following are the primary purposes of data use:

Beyond the stated purposes, padu365 will not use your data for any other purpose without first obtaining your explicit consent. Every player has the right to know exactly how their data is used – and we fully honor that right.

The security of your personal data is padu365's top priority. We continuously invest in security infrastructure to ensure your information is always protected from unauthorized access, loss, or misuse.

Technical security measures we employ include:

• 256-bit SSL Encryption for all data transmissions between your device and the padu365 servers.
• Encrypted data storage on servers protected by multiple layers of security.
• Strict access controls – only authorised staff may access player data, and only to the extent necessary for their duties.
• 24/7 Monitoring to detect and respond to any suspicious activity within the system.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Two-factor authentication available to all player accounts as an additional layer of protection.

Padu365 does not sell, rent, or trade players' personal information to any third party for marketing purposes. This is a core principle we do not compromise on.

However, there are limited situations where information must be shared to allow the platform to function and comply with legal requirements:

• Payment service providers – to process deposits and withdrawals securely to your local bank account.
• Licensed game providers – the minimum information required to verify a player's eligibility for a specific game.
• Regulatory and legal authorities – when required by law or a valid court order.
• Technical service providers – such as cloud infrastructure and analytics providers bound by strict confidentiality agreements.

All third parties working with padu365 are required to meet data protection standards equal to or exceeding our own. Legally binding data sharing agreements are signed before any information is shared.

Padu365 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of cookies we use:

• Essential Cookies – Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
• Performance Cookies – Collects anonymous information on how players use the platform to help us improve our services.
• Functional Cookies – Remembers your preferences and settings such as language and display theme for a more personalised experience.
• Analytics Cookies – Helps us understand overall usage patterns without identifying individual users.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect specific platform features. Continued use of the platform after the cookie notice is displayed is considered your consent to the use of cookies.

As a padu365 player, you have certain rights regarding your personal data. We fully respect and support the exercise of these rights:

To exercise any of the above rights, you may contact the padu365 support team via live chat on the platform. We will process your request within a reasonable timeframe, typically within 30 days of receiving it.

Please be aware that certain rights may be subject to specific limitations based on legal or contractual requirements – for example, we may need to retain transaction records for the period required by financial and anti-money laundering laws.

Padu365 retains your personal data for as long as your account is active and for the required period thereafter based on legal and operational requirements. Our general data retention principles are as follows:

• Active account data – Retained for as long as your account remains active on the platform.
• Financial transaction records – Retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements.
• KYC and identity verification data – Retained for 5 years after account closure or as required by law.
• Customer support communication logs – Retained for 2 years for dispute resolution and service improvement purposes.
• Anonymized analytics data – May be retained for a longer period as it contains no personally identifiable information.

When data is no longer needed and there is no legal requirement to retain it, padu365 will securely delete or anonymize the data using methods that ensure it cannot be recovered.

Padu365 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or platform operations. When significant changes occur, we will notify players via a clear notice on the platform or through their registered email.

The effective date of the latest version of the Privacy Policy is always displayed at the top of this document. We encourage players to check this page periodically to stay informed about how we protect your information.

Continued use of the padu365 platform after changes to the Privacy Policy take effect is considered acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and stop using the platform.

If you have any questions, concerns, or requests related to this Privacy Policy or how padu365 handles your personal data, our support team is ready to help.

You can reach us through the following channels:

• Live Chat – Available directly within the padu365 platform, 24 hours a day, 7 days a week.
• Support Email – [email protected] (displayed for reference only).

For specific inquiries related to data protection, you may also refer to our FAQ page for answers to the most frequently asked questions. We are committed to responding to all privacy inquiries within 5 business days.